Privacy Policy

🏫 1. Who We Are

College Call ("we", "us", or "our") is India's trusted free admission counselling platform, operated under the brand CollegeCall (website: collegecall.in). We help students across India find the right college across 20+ streams including Engineering, Medical, Management, Law, and more.

This Privacy Policy governs all personal data we collect from students, parents, and visitors who use our website or contact us via phone, WhatsApp, or email. By using our services, you agree to the practices described herein.

Contact email: collegecall2026@gmail.com
Phone: +91 99446 53104

📋 2. Information We Collect

We collect only the information necessary to provide you with the best college counselling guidance:

• Personal Identification: Full name, mobile number, city/state of residence.
• Academic Information: Stream of interest, course preference, exam scores (JEE/NEET/CAT, etc.) if voluntarily shared.
• Communication Data: Messages sent via WhatsApp, email enquiries, and call recordings (for quality assurance, with your consent).
• Technical Data: IP address, browser type, pages visited, time spent on site, and referral source — collected automatically via cookies and analytics tools.
• Feedback: Testimonials or reviews you voluntarily provide.

🎯 3. How We Use Your Information

Your data is used strictly to improve your admission counselling experience:

• To connect you with a qualified counsellor within 2 hours of form submission.
• To understand your academic background and recommend suitable colleges and courses.
• To send relevant updates about admissions, deadlines, and counselling sessions via call, WhatsApp, or email.
• To improve our website, services, and counselling quality through analytics.
• To comply with applicable Indian laws and regulatory requirements.
• To resolve disputes and enforce our Terms of Use.

We do not use your data for automated profiling that produces legal or significant effects on you without human review.

🤝 4. Sharing of Information

We respect your privacy. Your personal data is shared only in the following circumstances:

• Partner Colleges: With your explicit consent, your name and contact details may be shared with colleges you are interested in for admission processing.
• Service Providers: We may engage trusted third-party tools (e.g., analytics platforms, messaging services) who process data only on our behalf and under strict confidentiality.
• Legal Obligations: If required by law, court order, or government authority under applicable Indian law.

🗓️ 5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy:

• Enquiry and counselling data is retained for up to 3 years from your last interaction with us.
• Call recordings (if any) are retained for up to 6 months for quality assurance.
• Technical/log data is retained for up to 12 months.

After the applicable retention period, your data is securely deleted or anonymised.

⚖️ 6. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian law, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal obligations.
• Withdrawal of Consent: Withdraw your consent for data processing at any time; this will not affect lawfulness of processing before withdrawal.
• Grievance Redressal: Lodge a complaint with our grievance officer or the Data Protection Board of India.

To exercise any of these rights, please contact us at collegecall2026@gmail.com. We will respond within 30 days.

🍪 7. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for the website to function (form submissions, navigation).
• Analytics Cookies: Used by tools like Google Analytics to understand site usage anonymously.
• Marketing Cookies: May be used to understand which channels bring students to us.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Continuing to use our website after this notice constitutes acceptance of our cookie usage.

👶 8. Children's Privacy

College Call's services are directed at students aged 16 and above seeking higher education admissions. We do not knowingly collect personal data from children under the age of 16 without verifiable parental consent.

If you believe a minor has submitted their data without appropriate consent, please contact us immediately at collegecall2026@gmail.com and we will promptly delete such data.

🔐 9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• Secure HTTPS encryption on all web communications.
• Access controls limiting data to authorised personnel only.
• Regular review of our data collection and storage practices.

However, no method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security. In the event of a data breach affecting your rights, we will notify you as required by law.

🔄 10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we do, we will revise the "Effective Date" at the top of this page.

We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.